Shipping Information

At Felow Tables Shop, we understand the importance of timely delivery for your commercial furniture needs. Here’s what you can expect:

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping:

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Shipping Fee: $12.95 (applied to all orders)

Free Shipping:

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Available for orders over $50

Note: Delivery times are estimates and may vary based on destination. Some remote areas in Asia and other regions may have extended delivery times or additional restrictions.

Returns & Exchanges

We stand behind the quality of our premium commercial-grade tables. If you’re not completely satisfied, please review our straightforward return process below.

Eligibility Requirements

To qualify for a return or exchange:

  • Items must be in new, unused condition with original packaging
  • Returns must be initiated within 15 days of receiving your order
  • Proof of purchase is required

Non-Returnable Items

The following products cannot be returned unless defective:

  • Custom-configured conference room tables (including Balt® Training Room Tables and HON® Huddle Series with modifications)
  • Institutionally branded furniture
  • Special order items including certain training room configurations
  • Belnick Thermal Height Adjustable Round Activity Tables with institutional customization
  • Clearance or final sale items (marked as such at purchase)

Return & Exchange Process

  1. Initiate Your Request: Email our customer service at [email protected] within 15 days of delivery with your order number and reason for return/exchange.
  2. Receive Authorization: Our team will review your request and provide a Return Merchandise Authorization (RMA) number if approved.
  3. Package Your Items: Securely repackage the items in their original packaging with all included materials.
  4. Ship Your Return: Send the package to our warehouse at the address provided in your RMA email. We recommend using a trackable shipping service.
  5. Inspection & Processing: Our quality team will inspect returned items within 3-5 business days of receipt.
  6. Resolution: You’ll receive notification of your refund processing or exchange shipment.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or defective product. For exchanges, we’ll cover the shipping costs of the replacement item.

Refund Information

Once your return is approved:

  • Credit Card/PayPal: Refunds processed to your original payment method within 5-7 business days after inspection
  • Institutional Purchase Orders: Credit memos issued within 7-10 business days

Note: Your financial institution may require additional time to process and post the refund to your account.

Exchange Policy

For exchanges of equal or greater value:

  • We’ll ship your replacement once the return is authorized
  • Price differences will be charged/refunded as applicable
  • Standard shipping timelines apply (10-15 business days for DHL/FedEx, 15-25 for EMS)

Damaged or Defective Items

If your commercial furniture arrives damaged or defective:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage and packaging
  3. We will arrange for replacement or repair at no additional cost

Need Assistance?

For questions about our shipping or returns policy for your commercial furniture needs, contact our customer service team:

Email: [email protected]
Physical Address: 4428 White Pine Lane, Front Royal, US 22630