Privacy Policy

At Felow Tables Shop (“we”, “us”, or “our”), operating via felowtablesshop.com, we are committed to protecting the privacy of our commercial clients, educational institutions, and design professionals. This Privacy Policy outlines how we collect, use, and safeguard your information when you purchase our premium commercial-grade tables, including Balt® Training Room Tables, HON® Huddle Series conference tables, and specialized activity tables.

1. Information We Collect

To provide our professional furniture solutions, we collect:

• Contact Information: Name, business/organization name, email, phone number, and shipping address for order fulfillment
• Payment Details: Encrypted credit card information or PayPal credentials (processed through PCI-DSS compliant systems)
• Commercial Purchase Data: Purchase order numbers, tax exemption certificates, and institutional billing details
• Technical Information: IP address, browser type, and device information for security and analytics
• Communication Records: Correspondence with our customer service team regarding large orders or custom requests

2. How We Use Your Information

As specialists serving the commercial furniture market, we use collected data to:

• Process transactions for training tables, conference furniture, and activity table sets
• Provide volume discount calculations for bulk orders (10+ items)
• Coordinate with dedicated account managers for enterprise clients
• Improve our product offerings for educational institutions and design professionals
• Prevent fraud and maintain military-grade security for all transactions
• Communicate order confirmations and shipping updates

3. Data Sharing & Disclosure

We respect the confidentiality of our commercial relationships:

• Service Providers: Share only necessary information with shipping carriers and payment processors
• Legal Compliance: Disclose information when required by law or to protect our business interests
• Business Transfers: In case of merger or acquisition, customer data may be transferred as a business asset
• International Clients: Data for global orders (excluding Asia and certain regions) is processed in compliance with applicable laws

We never sell customer data to third-party marketers.

4. Data Storage & Security

Our security measures reflect our commitment to commercial clients:

• All transactions protected by end-to-end encryption
• Payment data processed through PCI-DSS compliant systems
• No complete payment details stored on our servers
• 24/7 monitoring of our systems
• Regular security audits of our infrastructure

5. Your Rights

As a valued customer, you have the right to:

• Access and review your personal data
• Request correction of inaccurate information
• Delete non-essential personal data (excluding transaction records required for compliance)
• Object to certain processing activities
• Receive your data in a portable format

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking Technologies

We use these technologies to enhance our professional users’ experience:

• Essential Cookies: For shopping cart functionality and secure checkout processes
• Analytics Cookies: To understand how commercial clients navigate our product catalog
• Preference Cookies: To remember institutional buyers’ preferences for future visits

You may adjust browser settings to manage cookies, though this may affect certain features.

7. Policy Updates

We may update this policy to reflect changes in our commercial practices or legal requirements. Significant changes will be communicated to our professional clients via email.