Welcome to Felow Tables Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium tables, delivery services, and customer policies. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team.

About Our Products

1. What types of tables do you offer?
We specialize in a wide range of high-quality tables including accent tables, coffee tables, conference tables, activity tables, training room tables, and specialized shapes like kidney-shaped and flower-shaped tables. Our collection serves both residential and commercial needs.
2. Are your tables suitable for commercial use?
Yes! Many of our tables, particularly our Balt® Training Room Tables, HON® Huddle Series, and extra-strong activity tables are specifically designed for heavy commercial use in offices, schools, and hospitality settings.
3. Do you offer adjustable height tables?
Yes, we carry height-adjustable options like our Belnick Thermal Height Adjustable Round Activity Tables, perfect for versatile workspaces.

Ordering & Payments

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
2. Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
3. Can I change my order after payment?
Please contact us immediately at [email protected] if you need to modify your order. We process orders quickly, so changes may not always be possible once processing has begun.

Shipping & Delivery

1. Where do you ship?
We ship globally with reliable international carriers! However, we currently cannot deliver to some regions in Asia and certain remote areas due to carrier limitations.
2. What are my shipping options?
We offer two convenient options:
– Standard Shipping ($12.95 flat rate): DHL/FedEx delivery in 10-15 business days after dispatch
– Free Shipping (orders over $50): EMS delivery in 15-25 business days after dispatch
3. How long does order processing take?
We carefully prepare and inspect each order within 1-2 business days before shipping. You’ll receive tracking information as soon as your order dispatches.
4. What should I do when my order arrives?
Please:
1. Inspect the package for visible damage before accepting
2. Check all components against your packing list
3. Follow the included assembly instructions if applicable

Returns & Exchanges

1. What is your return policy?
We offer a 15-day return window from the date of receipt. The item must be in its original condition with all packaging. Please contact us at [email protected] to initiate a return.
2. Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
3. How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Customer Service

1. How can I contact customer service?
Our friendly team is available via email at [email protected]. We typically respond within 24 hours on business days.
2. Where is Felow Tables Shop located?
Our showroom and operations are based at 4428 White Pine Lane, Front Royal, VA 22630, USA. We ship worldwide from this location.
3. Do you offer bulk/commercial discounts?
Yes! For large orders (typically 10+ items), please contact us directly for special pricing and shipping arrangements.

Still have questions? Our team is always happy to help! Email us at [email protected] for personalized assistance with your table needs.